VisitingNewEngland/Planet Chrysler Jeep Dodge Ram Business Partnership - Local Small Business Stories
Why Planet Chrysler Jeep Dodge Ram in Franklin, Massachusetts Doesn't Feel Like a
Typical Car Dealership
by Eric Hurwitz. Article created on June 21, 2017
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Nearly 35 years of being mistreated, manipulated and
generally treated like dirt by car salesmen and service people came to
a screeching halt a
few years ago when we discovered Planet Chrysler Jeep Dodge Ram in
Yes, this is a New England travel site and an article on an auto
dealership here might seem odd, but I know many of you have traveled
around the area looking for a car dealership that respects the
customer. How has that worked out for you? I know I got tired of
instances like having cigar smoke blown in my face, and a sales person
refusing to give my car keys back unless they could talk more about me buying a car from them.
Since purchasing a Chrysler Town and Country in June 2014 and a
Chrysler 200M in 2016, we have experienced the best overall customer
satisfaction in four key areas of an auto dealership: sales, financing,
and collision. Our salesperson, Peter, exhibited a most professional
and personable style and just as important, lots of substance
-- that is, knowledge of his job, the overall industry and a firm grasp
of working the
initial finances. It was nice to know the price up front and not have a
bunch of jackals, in the form of human beings, pounce on us at the very
first sight of a potential sale. Additionally, during our two visits to
buy a car, we found the selection of autos to be outstanding, too.
Following up after the initial sale, Business Manager Joe Shell
exhibited great knowledge of his field and communicated to us in
detailed, yet layman's terms about the best financing options. We have
found many in his field of work to talk in circles and, ultimately, try
to sell what would work best for the company instead of the
customer. Joe was more like extended family -- very pleasant and
out for our best interest.
The service department -- typically the bane of a customer's
relationship with an auto dealership due to a relentless hunger
to make the most money off your car -- has been nothing short of
Planet. Dan, Nick, Travis, Mike and staff are honest, friendly,
sensitive to the customer's wallet and what needs to be done
immediately and down the road. At other car dealerships, there is often
no "down the road." If these guys worked in corporate America, they
would probably be employees of the quarter and find frequent promotions.
My wife was in a car accident last year and, thankfully, escaped any
serious injury. During the process of having the car fixed at the
Planet collision center, Mark Aldo -- a really good guy who tells it
like it is -- showed care, compassion and, along with staff, an
efficiency in getting our car fixed correctly. It took some time
to have our car returned, but in retrospect, Mark sought perfection and
wouldn't release the car until every critical element of repair passed
the center's high standards. It was also nice to have someone lend an
ear and converse for a few minutes during this stressful time.
I strongly consider Planet Chrysler Jeep Dodge Ram a tier one
car dealership that runs exceptionally well on all cylinders. The car
buying process, historically, is often about as pleasant as getting a
root canal, but Planet Chrysler Jeep Dodge Ram, on the other hand,
comes across more like painless dentistry. There are so many nice
people here, including women who clearly work at the highest level of
professionalism. The owners seem humane, raising over $100,000 for
Special Olympics Massachusetts.
There's something to be said about honesty, authenticity and
professionalism in a car dealership, and Planet Chrysler Jeep Dodge Ram
seems like they are on a planet on their own, in the very best sense,
when it comes to operating a legitimate car dealership. I highly recommend them.
Planet Chrysler Jeep Dodge Ram is located at 400 East Central St. in Franklin, MA. Tel. (877) 504-6084.
Be sure to check out the Planet Chrysler Jeep Dodge Ram web site
and Planet Chrysler Jeeop Dodge Ram Facebook Fan Page for more information.
VisitingNewEngland business partnerships started on Jan. 30, 2017, and
differ than feature articles previously posted on VisitingNewEngland.
Businesses pay a small, one-time fee to have pages like this appear,
and first must be accepted by VisitingNewEngland.com editor and
publisher, Eric Hurwitz, as a business he approves as part of "real New
England travel" to keep the integrity of the site. Businesses that sign
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media exposure and link placement on VisitingNewEngland.com. Contact me
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VisitingNewEngland.com Publisher Eric Hurwitz
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